FAQ
Q: Can I request a product not shown on the site?
A: Yes! If you see a product that is not shown or out of stock, send us a request via email at info@avenueairdepot.com
Q: Is sheet metal sharp?
A: Yes. We recommend using gloves while handling sheet metal to avoid potential cuts.
Q: how do I determine sheet metal gauge?
A: Give us the static pressure of the system and we will provide a recommended gauge.
Q: How much connector do I need for my custom order?
A: If you request connector on the work order we can provide a suggestion that is suitable for the job.
Q: How do I get in touch with an expert?
A: The best way to get in touch with us is through email. For general inquiries, please send to info@avenueairdepot.com. For all questions related to custom orders, quotes, fabrication, or product information, send emails to shop@avenueairdepot.com. We will respond within 2-3 business days.
Q: How do I pick up an order?
A: Once your order has been placed, you will receive an email confirming the details. When your order is ready for pickup, you will receive a follow-up email with the store address and instructions. Upon arrival, present your order number to the front desk and an associate will help with your order.
FRONT ENTRANCE
For small items, pickup is located at the front entrance.
BACK ENTRANCE
For larger orders, pickups are located at the back of the store (loading dock area). Customers can enter through the back door and present their order number to an associate.